Requesting Transportation Services by Phone

To schedule a ride once you have filled out the application

  • Call the office at (574) 295-1820 between the hours of 8:00 a.m. and 4:30 p.m. Monday through Friday (except holidays) to schedule your ride.
    • Ride requests are required to be made at least 48 business hours in advance.
      • Call to schedule your ride as soon as you are aware of your needs
      • Rides can be scheduled up to 4 weeks in advance
      • Medical trips have priority in scheduling
         
  • Have the following information ready when you call to schedule:
    • Your Name o Your Pick-up Address
    • Your Telephone Number o Medicaid Number (if applicable)
    • Time of your appointment
    • Name & Address of Destination
    • Pick-up time for your return trip
    • Whether you use a wheelchair, walker or any mobility device or have other special needs o Wheelchair width
    • If someone will be riding with you
    • If you have a service animal
    • If you will have a caregiver

Rides are available Monday-Friday, 6 a.m.– 6p.m. Special arrangements can be made to schedule trips outside of operating hours.

Suggested Donations for In Elkhart County Transportation is $5.00.

Special arrangements can also be made to schedule trips outside of Elkhart County. Call (574) 295-1820 for more details. Out of county rates will follow COA pricing.

All Medicaid clients are required by the state to pay any required Co-Payment.